Frequenty Asked Questions
If you don’t find an answer to your question below, or require further clarification, please call or email us and we will do our best to help.
Visiting Whipper Snapper
Do I need a booking to come to Whipper Snapper?
We welcome walk-ins at the café and bar; however, tours and masterclasses require booking in advance. Prior warning is also appreciated for large groups interested in tastings and cocktails, as it enables us to ensure we are able to accommodate your group comfortably.
Is there a dress code?
Enclosed shoes are a legal requirement on all tours and masterclasses, you may be turned away if you are not wearing the right footwear
Where can I find Whipper Snapper products?
All of our products can be found at our cellar door, or through our website. If our cellar door is too far and you’d like to buy in person, you can find us at the following:
Bottle Shops:
Large retailers like Dan Murphy’s and Coles owned bottle shops and Costco stock Upshot nationally. You may also find us at your local independent bottle shop. If we aren’t there, ask them to stock us!
Out & About:
There are a wide range of restaurants, breweries, and bars that stock our various products. If your local doesn’t stock any of our products, tell them to get in touch with us. We can also be found periodically at various markets and festivals throughout Western Australia.
Orders
An item I want is out of stock
Unfortunately, due to popularity we may periodically run out of stock. For updates, please follow social media or join our mailing list as we will post when items are back in stock.
If the product is unavailable online, you can call our store, as we sometimes have a small amount left for cellar door sales.
Can I make a special order?
We would love to assist you in putting together a special order. These can be arranged by contacting the distillery directly, in-store or over the phone.
How do I know if my order was successful?
You should receive a confirmation email shortly after your payment has been processed. If it has not appeared in your inbox, we recommend checking your junk/spam folder, otherwise please contact the distillery.
What happens if I order the wrong product?
If you order the wrong product, please call us and we will do our best to assist.
Payment Options
What payment methods do you accept?
We currently accept Visa, Mastercard, and American Express both online and at the cellar door. We also take cash payments at the cellar door.
What happens if my card is declined?
Call us and we will do our best to help you find out the cause of the issue.
Shipping T&Cs
When can I expect to receive my parcel?
Unfortunately, since COVID-19, we are unable to guarantee delivery dates, as there are unavoidable delays beyond our control.
Delays withstanding, typical delivery times are:
- Perth Metro 1-3 days
- Interstate (Australia wide) 5-14 days
- International is typically 2-6 weeks.
Orders have to be arranged by the end of November for international Christmas orders.
How much does shipping cost?
For Australian orders we offer a competitive flat shipping rate on all orders. We do our best to ensure we have the most update shipping rates.
Do you ship internationally?
We currently ship to the Worldwide.
If your country isn’t on the list. Please contact us and we will happily try to arrange something.
We are unfortunately unable to ship to the USA due to import restrictions.
How much does international shipping cost?
Depending on which county. We do our best to ensure we have the most update shipping rates.
There may be additional handling fees for international orders outside. Be sure to check your country’s import laws as you may have additional charges when your order arrives.
Do you offer express shipping?
Unfortunately, we are only able to provide standard shipping – please contact us if it’s an urgent order.
Can I change my delivery address?
If you require a change of address for your delivery, please call our cellar door. If your item has been collected it may not be possible, but we will do our best to make it happen.
How can I track my order?
You should receive tracking once your order has been collected for delivery. This will be sent to the email address you used to place your order. Check your junk/spam folder if it hasn’t come through.
My item arrived damaged, what do I do?
In the unlikely event that your parcel arrives damaged, please call us, as the courier/Australia Post are unable to assist you. We will help resolve the situation.
Do you deliver to PO Boxes?
Yes we do.
Pickups
When am I able to collect my order?
Pickups can be collected as soon as your order has been processed. We will send a confirmation email when your order has been fulfilled. Please be prepared to show proof of purchase and photo ID.
Returns/Refunds
Do you offer returns/refunds?
We only accept returns and refunds under exceptional circumstances – bottle arrives broken, etc.
I received something different to what I ordered?
Whilst this is a very infrequent occurrence, please call us as soon as possible. We will rectify the situation, ensuring the correct product reaches you.
Tours and Masterclasses
My tour/masterclass was cancelled due to COVID, can I reschedule?
Our COVIDSafe commitment: Yes you can. Our staff have been hard at work to reach out and reschedule bookings affected by lockdowns. If you have not yet heard from us, please contact us and we will be happy to help you find a new date that works for you.
Are walk-ins okay?
Whilst we always do our best to accommodate, we highly recommend booking in advance, as we cannot guarantee availability for walk-ins on tours and masterclasses. If you do not have a booking, you are still welcome to visit the café or bar for a drink.
I want to book a mix of normal and alcohol-free bookings
We are more than happy to accommodate mixed bookings. Unfortunately, our system does not allow these to be processed in the same transaction. If you use the same name to book, or leave a note in your booking, we will happily ensure you are placed in the same group.
I want to book a private tour/masterclass out of regularly scheduled hours
In order to operate a tour/masterclass out of hours, please contact bookings@whippersnapperdistillery.com or phone us directly.
I have encountered a booking error using my gift card
Please ensure that you have used the correct gift card with the right tour option (e.g., you aren’t using a journey tour voucher to book a masterclass).
The gift card codes are case sensitive, so please ensure that codes are typed in accurately.
Please call us if you need further assistance, and we will happily help to rectify the issue.
Can I reschedule my tour/masterclass?
Whilst we are always happy to reschedule a booking, we do require a minimum of 24hrs notice prior to your scheduled booking. Any later than this may result in ineligibility to reschedule. Please call us rather than emailing, as you will need to speak with someone directly to confirm your booking has been rescheduled.
How do I book a tour with a gift voucher?
Every voucher has to be processed in a separate transaction, so please book the voucher separately to other bookings. If you put multiple bookings under the same name or write the names of your group in the comment section, we can ensure you are seated together. If you need help, please call.
Gifts
Do you offer gift cards?
We currently offer two types of gift cards – tour/masterclass gift cards and dollar-value gift cards.
- Tour/masterclass gift cards
Our tour/masterclass gift cards can be purchased in-store and online. These gift cards can only be used to book tours/masterclasses and cannot be used for purchases. - Dollar-value gift cards
Our value gift cards can only be purchased in-store. They can be used in tours/masterclasses, liquor, merchandise, and at our cafe.
Do you offer gift packs/corporate gifting?
We would love to help you put together a customised arrangement. If you would like to create a unique gift pack for a special occasion please call us or visit in-store.
We also have a few premade options available for purchase online and at our cellar door. You can find more details here
Café/Bar
Our café is located inside our cellar door, with a selection of coffee and food options.
What are your opening hours?
Monday to Thursday 7am-5pm
Friday 7am-8pm
Saturday 8am-7pm
Sunday 8am-2pm
Do you provide any food?
We offer a range of ready-made, café-style food options at our cellar door. All of our food options are displayed with an ingredients list. Please let our staff know if you have any allergies.
When am I able to come in for a drink?
We are licensed to serve alcohol throughout the entirety of our opening hours. As long as we’re open, you can come for a drink!
Dietary Concerns
We do our best to ensure we have an option for all dietary requirements, including vegan and gluten free. Please let us know if you have any allergies or other dietary concerns.
Veterans Club
Who can join the Whipper Snapper Distillery Veterans Club?
We welcome and encourage any current or ex-serving member of the Australian Defence force and allied militaries to register.
What is the ‘Veterans Number’ required in the registration process?
This number can be any number that can help us identify that you are a veteran. We want to make sure only veterans are accessing the benefits available to club members. Examples may include: PMKEYS, Regt number, DVA, or RSL number. This information will not be used for any other reason or passed on to a third party.
What products qualify for the 20% Veterans Club discount?
The 20% Veterans Club discount is eligible on all whiskey, spirits and merchandise. Tours/masterclasses, café items, and tastings/cocktails are not included.
I didn’t receive a confirmation email after joining the Veterans Club
Please check your junk/spam folder, as sometimes the confirmation emails get sent there. Add us to your trusted contacts to ensure all future communications come to your inbox. Please contact us if you have any further issues.
Private Events
Do you offer venue hire for private events?
We love hosting events for all occasions! We understand that no two events are alike and aim to provide as much flexibility as possible. We have two base options to choose from:
- Dry hire: We provide just the venue
- Collaborative: In addition to the venue, we provide the option of including staff, drink packages, furniture, etc.
Please reach out to bookings@whippersnapperdistillery.com for all enquiries.
Do you provide catering?
Unfortunately, we lack the facilities to provide catering. However, you are welcome to arrange for caterers to deliver food to the distillery. Alternatively, we have a list of preferred caterers we can suggest as well.
